Loading... Please wait...

Customer Service

TERMS AND CONDITIONS

Shipping & Delivery
Our shipping rates are generated in real time by the calculated weight of your order.  This method was chosen so that you, our customers, will receive accurate shipping charges with no added on fees.  

All rates are calculated by the shipping company (USPS and UPS)  program(s).

We ship to addresses in the 50 States, U.S. Territories, and U.S. military installations, as well as to many international destinations.  Orders shipped to P.O. Boxes will ship via U.S. Mail. If you have questions please contact us at 626-844-4586.

For orders shipping to HI, AK, U.S. Territories, U.S. military installations, and international destinations shipping rates will vary.

Oversize Charges
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we may add a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.

Items Shipped Directly From Manufacturer
Certain items are shipped directly from the manufacturer for a set shipping and handling fee or for a variable fee depending on the customer's location. Shipping fees are stated in the product's description. We will notify you of the variable shipping fee before charging your credit card. 

PLEASE NOTE: Although you will be prompted to select a shipping method and rate upon checkout, you will be charged the manufacturer's shipping fee as stated in the product description or as quoted to you for your approval after your order is received.

Local Pick Up in Pasadena, California
Save on shipping fees by picking up your order at the Urban Homestead, Pasadena, CA! Most items on this site are available for local pick up by request. Some of the larger items have to be drop-shipped so local pick up options aren't offered. See the product description for items that are drop-shipped direcly from the manufacturer. 

We will then contact you via email or by phone with pickup details. Items are usually available the next day for pick up if in stock. 

How To Save Shipping With Local Pick Up
1. Add the items you want to buy to your shopping cart (make sure they aren't drop-ship only by viewing the product description).
2. Once you have added all the items you want to buy, continue to check out. 
3. At the Shipping Method page, select the "Local Pick Up in Pasadena, CA" option.
4. Pay for and finalize your purchase.
5. We will e-mail or call you to set up a pick-up time. If you are in a hurry, you may call us at 626-844-4586 or use our contact page.

THE URBAN HOMESTEAD
We realize that many people want to tour the award-winning and world famous Urban Homestead. However, we are unable to give tours to people picking up their order. While we desire to create the Urban Homestead into an educational tool, we are a viable, working homestead farm -- not a public garden or showcase home. The sacrifice of time to give every visitor a tour is too great. The time taken to give tours is time away from our work, which means decreased production from the garden and the loss of income. Please also understand that we cannot allow you to walk through the front yard and garden. Thank you.

Map and Driving Direction
Address: 631 Cypress Ave, Pasadena, CA  91103
Urban Homestead Farmstand & Supply is located in the foothills above Los Angeles, near the Rose Bowl, Old Towne Pasadena, Memorial Park Gold Line Station, and the 210, 110 and 134 freeways. (Check out map and driving directions)

Privacy & Security
We do not sell your name, address, or personal information to anyone, ever! All information is used strictly in house in reference to your orders, and help us communicate with our customers.

What information do you collect?
When you visit our web site, our web server automatically records the domain name and IP address of your computer when available for stat and referral reasons. In order to conduct business, the storefront WILL collect personally identifiable information about users, including names, ip addresses, credit cards.  We save the e-mail address(es) of those who communicate with us via e-mail. All order forms and request (both paper and digital) are filed away in a secure location for record keeping and tax purposes.

Will I be contacted by you?
If you order from us, we may contact you with questions about your order and/or ordering experience.
What do you do with information about my gift recipients?
We collect contact information for gift recipients to ensure correct gift delivery. We do not share any contact information for gift recipients outside of our business.

Do you share or sell customer lists of postal addresses and / or emails?
No. However, for drop-shipped items, we will have to provide the manufacturer with your postal address.

Is my credit card and personal information safe?
We use a shopping cart that is secured with encryption and authentication tools to protect the security of our customers' shared personal information, including credit cards and passwords. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

How can I contact you regarding these policies?
Visit our contact page.

Returns & Replacements
We are proud to offer exceptional products. If an item is faulty and fails to meet your expectations, please contact us and we will deal with your complaint immediately. Your complete satisfaction is our priority. 

With advance authorization, you will be allowed to return most unopened, unused products to us for exchange or store credit only within 30 days of receipt. Please call or e-mail us beforehand for return authorization prior to shipping any return. Items that are returned without authorization will be rejected. 

Items must be in new condition with all original packaging, paperwork and accessories supplied. For your protection, please send the return via a traceable method. Return freight and original shipping are nonrefundable.* 

Please note, items that have been personalized cannot be returned unless there is a shipment error or manufacturing defect. Opened personal care products cannot be returned. We make every effort to ensure you are satisfied with your order. 

Special orders, items returned without original packaging or packing materials, and items shipped directly from the manufacturer may be subject to a restocking fee of 10-25%. 

Items must be in new condition with all original packaging, paperwork and accessories supplied. For your protection, please send the return via a traceable method. Return freight and original shipping are nonrefundable. 

* Refunds on shipping and handling are credited only when an item is incorrectly shipped by us or arrives defective or damaged. Gift returns will be credited with store credit.

Ordering
You may place your order online or by calling us to place your order by telephone at 626-844-4586, Sunday - Friday, 8 am - 6 pm Pacific Time.
 
Payment
All orders are placed through a SSL secure server that is certified and protected by a leading global provider of security, digital e-commerce and identity. You can feel safe knowing that your credit card security is provided by experts. We accept PAYPAL and all DISCOVER, MASTERCARD, VISA and AMERICAN EXPRESS credit and debit cards through our merchant account service. 

PLEASE NOTE: When you receive your credit card statement, the charge will appear as "Jules Dervaes."

We also offer payment by check or money order. We will ship your order when the check has cleared.

For local pick up orders, we also accept cash.

Viewing Orders
You may log into your account to view your orders and shipment information.

Updating Account Information
You may log into your account to update your account information, including changing your address and password.


TERMS AND CONDITIONS

TRADEMARKS
Path to Freedom, Urban Homestead, Urban Homesteading, Grow the Future, Freedom Gardens, Homegrown Revolution (and trowel/fist logo), Little Homestead in the City and Barnyards and Backyards are registered ® trademarks of Dervaes Institute.

ACCEPTANCE OF TERMS
Welcome to the URBAN HOMESTEAD SUPPLY & FARMSTAND Web Site (the "Site"). The following are the basic terms and conditions that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to this Website Agreement and Terms of Use (this "Agreement"), please exit the Site immediately and do not use or purchase products from our Site.

The URBAN HOMESTEAD SUPPLY & FARMSTAND reserves the right to change this Agreement or terminate access to this Site at any time, with or without notice. Your use of our Site after such a change constitutes acceptance of the most current version of this Agreement.

OWNERSHIP, COPYRIGHT, AND TRADEMARK MATTERS
This Site is owned and operated by URBAN HOMESTEAD SUPPLY & FARMSTAND, a subsidiary of Urban Homestead. Unless stated otherwise, all of the content contained on the Site (including, but not limited to, text, images, descriptions and designs) is the intellectual property of Urban Homestead or its subsidiaries (collectively, "Dervaes Institute") and is intended only for use on our Site. Accordingly, this Site owns the copyright in all information or materials provided here unless stated otherwise. No material from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner or form except as explicitly provided below. Modification of the materials or use of the materials for any purpose other than those purposes explicitly permitted below is a violation of Peddler's Wagon's copyright and/or other proprietary rights. The use of any materials from this Site on any other website or networked computer environment is prohibited.

The trademarks and service marks ("Trademarks") used or displayed on this Site are registered and unregistered Trademarks of Dervaes Institute, unless otherwise noted. Nothing in this Site should be construed as granting -- by implication, estoppel, or otherwise -- any license or right to use any Trademarks displayed on the site without the prior express written permission of the URBAN HOMESTEAD SUPPLY & FARMSTAND or the trademark owner.

Users of this Site are permitted to download one copy of the information in this Site for personal, noncommercial use. This limited, revocable privilege to use the content in no way constitutes a transfer of title or right to use the content in any improper way or for any commercial purpose whatsoever. You may not, under any circumstances, (a) modify the information on this Site or use it for any commercial purpose, or any public display, performance, sale or rental; (b) decompile, reverse engineer, or disassemble the information; (c) remove any copyright, trademark registration, or other proprietary notices from the information; or (d) transfer the information to another person.

CONTENT
Any materials submitted by users of our Site, including but not limited to e-mail, product reviews, postcards, discussion submissions, and traditional mail become the sole property of URBAN HOMESTEAD SUPPLY & FARMSTAND. Users are prohibited from submitting content to this Site that is, or may be, illegal, threatening, obscene, harrassing, defamatory or injurious to third parties URBAN HOMESTEAD SUPPLY & FARMSTAND will not tolerate solicitations, spamming, chain letters or software viruses on the Site.

PRODUCT DETAIL
Description- Products are described as accurately and appropriately as possible in order to ensure that a customer understands the product they are ordering.
Color- Colors are represented as realistically as possible, but color variations of product images or color swatches are outside of the control of URBAN HOMESTEAD SUPPLY & FARMSTAND because software, hardware and Internet connections can alter the appearance of colors.

CORRECTIONS
While we make every effort to ensure the accuracy of product and price information, errors do occasionally occur. We reserve the right to correct any errors or inaccuracies at any time. We apologize for any inconvenience this may cause. If you are not completely satisfied with your purchase, you may return it for a refund.

YOUR ACCOUNT
The user is responsible for maintaining the confidentiality of information that could be used to access your account such as user id and password, and the user agrees to accept all responsibility for all activities performed using your user id and password. Additionally, the user is responsible for restricting access to your computer and not using public computers to access your account.

The Site does carry products for children, but only sells those products to adults with credit cards. If you are under 18 you may use the Site only with the approval and active involvement of a parent or guardian.

Some products or content on the Site might be deemed inappropriate for people under the age of 18 or those easily offended. Those people should not use the Site.

RISK OF LOSS
All items purchased from URBAN HOMESTEAD SUPPLY & FARMSTAND are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

DISCLAIMER AND LIMITATION OF LIABILITY
THE MATERIALS AND INFORMATION YOU FIND ON THIS SITE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THIS SITE AND ANY IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATIONS OF PRIVACY OR NON-INFRINGEMENT.

This disclaimer applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.

You specifically acknowledge that URBAN HOMESTEAD SUPPLY & FARMSTAND is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties, and URBAN HOMESTEAD SUPPLY & FARMSTAND reserves the right to remove such materials from this Site without liability.

Under no circumstances, including, but not limited to, negligence, shall URBAN HOMESTEAD SUPPLY & FARMSTAND be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this Site, even if URBAN HOMESTEAD SUPPLY & FARMSTAND or a URBAN HOMESTEAD SUPPLY & FARMSTAND authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall the URBAN HOMESTEAD SUPPLY & FARMSTAND's total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, for accessing this Site.

APPLICABLE LAW; CONTRACT INTERPRETATION
URBAN HOMESTEAD SUPPLY & FARMSTAND's principal place of business is in California and URBAN HOMESTEAD SUPPLY & FARMSTAND operates this Site from its office in California. The laws of the State of California apply to this Agreement, without regard to conflicts of laws principles. If any provision of this Agreement is ruled to be unlawful, void, or otherwise unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire Agreement between you and URBAN HOMESTEAD SUPPLY & FARMSTAND relating to the subject of this Site.

INDEMNITY
You agree to defend, indemnify, and hold harmless URBAN HOMESTEAD SUPPLY & FARMSTAND, its officers, directors, employees, and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of this Site or your breach of the terms of this Agreement. URBAN HOMESTEAD SUPPLY & FARMSTAND shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

DISPUTE RESOLUTION
Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate federal or state court located in Sacramento, California. You expressly waive and are estopped from asserting any right to pursue any claim against URBAN HOMESTEAD SUPPLY & FARMSTAND relating to this Agreement in any forum or venue located outside of Sacramento, California, in the event of the filing of any such claim, you stipulate to the transfer of the filing to any appropriate or available forum or court in Sacramento, California, at URBAN HOMESTEAD SUPPLY & FARMSTAND sole discretion.

PRICES
Prices are subject to change without notice at any time.

OTHER SITES
The Site may provide links to other sites (i.e. advertisers, affiliate partners, strategic partners or others). We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses or individuals or the accuracy or content of their Web sites. URBAN HOMESTEAD SUPPLY & FARMSTAND does not assume any responsibility or liability for the actions, product, and content of any such sites. Before you use any site you should review the applicable conditions of use and policies. The inclusion of a link in this Site does not imply URBAN HOMESTEAD SUPPLY & FARMSTAND endorsement of the site. If you decide to access linked third-party websites, you do so at your own risk.

urbanhomesteadsupply.com obtains item photographs, nutritional information and ingredients from manufacturers. This sometimes includes taking the information directly from the items themselves, or from the label or packaging of the items. We do not investigate to determine if the information is accurate nor can we provide assurance that all data entry was done without error. If manufacturers change ingredients or nutritional information or other specifications, we cannot assure you that we will update the information on this Site. Accordingly, the information displayed on the Site is not guaranteed to be 100% accurate and the actual item should be considered the authoritative source of all information with respect to the item.

The products and the claims made about specific products on or through this Site have not been evaluated by URBAN HOMESTEAD SUPPLY & FARMSTAND or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional, in addition to any warnings or other information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem, or a suspected health problem of any kind.

PRIVACY POLICY
URBAN HOMESTEAD SUPPLY & FARMSTAND collects the following information from customers that order from the site: name, shipping address, billing address, e-mail address and credit card information. This information is collected in order to fulfill orders placed online. This information might also be used to send customers information about products and services offered on the site or by the company. This information may be sent via e-mail or the postal service.

On occasion, urbanhomesteadsupply.com may become involved in a marketing alliance with a like-minded company where epeddlerswagon.com may host a co-branded shopping page on the site. The names and information provided by customers who purchase anonymously from this co-branded page will not be shared with any other company. The names and information provided by registered urbanhomesteadsupply.com customers who purchase from this co-branded page may be shared with this associated sponsor, if they indicate they wish to share their information with selected partners (on our "My Account" page). The sponsor might use this information to send customers information about their products and services. If a customer determines that he/she does not want to receive this information, they can contact the sponsor directly to be removed from their list.

Users of site can control how their personal information is used in the "My Account" section of the site. Additionally, when placing an order, a user can choose how he/she would like their information used. Lastly, if a user receives offers from URBAN HOMESTEAD SUPPLY & FARMSTAND (i.e. e-mail, catalogs, special offers etc…) and determines that he/she does not want to receive these offers in the future the user has many ways of "opting out". If the solicitation comes in the form of e-mail the e-mail will always have an opt-out link. Otherwise, the user is encouraged to contact  Customer Relations using the most current phone number to request to be removed from catalog solicitations.

Users of the site can have access to the information that URBAN HOMESTEAD SUPPLY & FARMSTAND collects in the "My Account" section of the site and can correct any inaccuracies.

SECURITY OF PERSONAL INFORMATION / CREDIT CARD INFORMATION
Providing a secure site is essential for your peace of mind and trust in URBAN HOMESTEAD SUPPLY & FARMSTAND. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us. Even if you decide to save your credit card information on this Site for future purchases, there is no risk because the numbers are never transmitted or stored as text.


 
Online Payments

Recent Updates

Newsletter